Limitations during BETA
During phase 1 of the BETA, functionality is limited. Default configurations should work just fine, but in case you want to change things, please be aware of these recommendations and limitations.
- Assign Conversations manually
The automatic assignment of Conversations should not be used in the Web chat Conversation settings as it is not fully tested.
- Show widget at all time and hide when all users are busy
Do not use the option to show during business hours as this function is not yet fully tested.
- Do not use Rules.
They are not fully tested yet.
The email capture works in BETA phase 1, but the view for downloading captured emails is not yet visible in the app. So you may want to wait before you start using this feature.
Other customer service functions
Do not use any of the other customer service functions.
None of the call functions are operational during phase 1 of the BETA.